HUBUNGAN PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN DI RUANG RAWAT INAP RSUD PROF M. YAMIN KOTA PARIAMAN TAHUN 2025
Keywords:
Caring Behavior from Nurses, Patient Satisfaction, Inpatient CareAbstract
Quality nursing care manifested through nurses’ caring behavior is a key determinant of patient satisfaction. Both global and national data indicate ongoing issues with patient dissatisfaction; Indonesia’s patient satisfaction rate (71.80%) remains below the acceptable threshold. A preliminary assessment in the Surgery and Internal Medicine inpatient wards at Prof. M. Yamin Pariaman Regional General Hospital revealed multiple patient complaints, with low nurse caring behavior identified as a contributing factor. This study examined the relationship between nurses’ caring behavior and patient satisfaction in those inpatient wards. Specific aims were to describe the distribution of caring behaviors among nurses and the distribution of patient satisfaction levels. Employing a quantitative correlational design with a cross‑sectional approach, the study population comprised 205 inpatients from the Surgery and Internal Medicine wards. A minimum sample of 68 respondents was drawn by simple random sampling using Slovin’s formula with a 10% margin of error. Data were collected with a questionnaire measuring nurses’ caring behavior. Findings indicated that a majority of respondents perceived caring behavior from nurses, and statistical analysis demonstrated a significant association between nurse caring behavior and patient satisfaction. In conclusion, nurses’ caring behavior is related to patient satisfaction; therefore, nurses should consistently apply caring practices in their care delivery to enhance patient satisfaction.
Keywords: Caring Behavior from Nurses, Patient Satisfaction, Inpatient Care
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